State Farm® Insurance Agent Roxanne Duffield

"I’ve had a great experience working with Roxanne. She has helped me manage my auto insurance through multiple moves, from California to Nevada and back to California, and also assisted with my renters insurance. She has been knowledgeable, efficient, and always quick to help whenever something needed to be updated. Having an agent who can handle changes smoothly makes a huge difference, and Roxanne has done exactly that. I’d absolutely recommend her to anyone looking for excellent service."

"Professionalism and extremely knowledgable"

"As a retired s.f. agent, I know the challenges presented daily, and Roxanne and staff handle them professionally and thoroughly. Thanks Roxanne and state farm."

"Without our consent, this office switched our insurance (that was all paid and current) for 4 vehicles ) to a monthly payment plan. This caused an accounting nightmare a recalculated all our policies to increase. They won’t acknowledge that this was an error, and are now telling us to find another agent."

"Always helpfully and courteous. They respond quickly!"

"I have been very happy with both Roxanne Duffield and Kristen Sprang. They always get back to me right away with my concerns,"

"A very bad service , they don't resolve the problems created by the agency"

"It was a pleasure doing business with Kristin. So helpful, friendly and knowledgeable. Thank you for taking great care of us. We appreciate it!"

"Worked with me to adjust my coverage for stored vehicles which saved me hundreds of dollars."

"Roxanne’s office is awesome! Super helpful and thorough"

"Great customer service, prompt response, and always good follow through."

"Homeowners insurance is tough in California, especially the fire prone mountains, but Kristin explained the answer to my question in the most clear and concise manner- something that had eluded me for 10 plus years. Thanks,"

"Roxanne and the people who work for her have always been a delight to work with. They're very patient, thorough and respectful, a surprising pleasure"

"This is a great office! Every time I call they follow up and, they reach out to me to go over and make sure my insurance is at the proper level, not too much and not too little. This is how an insurance agent office should work!"

"This team is so responsive. Plus, a great source of local info, whatever your situation."

"As clients for over 15 years, we have always received prompt and efficient service from Roxanne's staff. They are knowledgeable, helpful, and very responsive."

"Very professional, efficient and friendly team!"

"Incredible service -was able to immediately increase my business liability coverage and to accommodate short term rentals!"

"I've worked with Roxanne's office for over 30 years. They are always very professional and responsive."

"Roman and I have been using this Tahoe City office since the 1990s and always have the best service. Any time we have had an insurance question or claim we are pleasantly surprised by the efficiency and kindness of the staff at Roxanne’s office."

"I’ve been a State Farm customer since May 2021 and never had any issues with my car insurance. I recently decided to switch providers, not because of the service, which was great, but simply because the rate increased beyond what I could afford as a single person. That said, I want to give a HUGE shoutout to Michelle for her outstanding customer service. She handled my cancellation with empathy and professionalism, and even followed up afterward to make sure I received a refund for a charge that hit my card post-cancellation. Her attentiveness and care really stood out and are worth recognizing! If you do choose to go with State Farm, know that you’re in excellent hands with Michelle."

"Roxanne and her team continue to ca give us great service. We have been with her for over 30 years and are pleased with her attention to detail and time."

"Nice and knowledgeable. Responsive."

"Roxanne’s staff has helped me out so many times. Today Michelle went out of her way to clear up a few items on my policy, always cheerful, always a very positive experience. Thanks!"

"Roxanne Duffield’s State Farm Insurance office always responds to my inquiries and needs quickly, efficiently and with such a friendly, pleasant attitude. I am fortunate to have this office to meet my insurance needs."