State Farm® Insurance Agent Roxanne Duffield

"Roman and I have been using this Tahoe City office since the 1990s and always have the best service. Any time we have had an insurance question or claim we are pleasantly surprised by the efficiency and kindness of the staff at Roxanne’s office."

"I’ve been a State Farm customer since May 2021 and never had any issues with my car insurance. I recently decided to switch providers, not because of the service, which was great, but simply because the rate increased beyond what I could afford as a single person. That said, I want to give a HUGE shoutout to Michelle for her outstanding customer service. She handled my cancellation with empathy and professionalism, and even followed up afterward to make sure I received a refund for a charge that hit my card post-cancellation. Her attentiveness and care really stood out and are worth recognizing! If you do choose to go with State Farm, know that you’re in excellent hands with Michelle."

"Roxanne and her team continue to ca give us great service. We have been with her for over 30 years and are pleased with her attention to detail and time."

"Nice and knowledgeable. Responsive."

"Roxanne’s staff has helped me out so many times. Today Michelle went out of her way to clear up a few items on my policy, always cheerful, always a very positive experience. Thanks!"

"Roxanne Duffield’s State Farm Insurance office always responds to my inquiries and needs quickly, efficiently and with such a friendly, pleasant attitude. I am fortunate to have this office to meet my insurance needs."

"Super helpful, I love the text support!"

"Roxanne is very helpful and responsive in a timely manner. We appreciate having Roxanne to help with our insurance needs."

"Always there to help!"

"The service at Roxanne Duffield - State Farm Insurance is always caring and intentional. Kristin's timely communication and quick responses to my questions are commendable. I have been with this State Farm practice for 7.5 years, and I never hesitate to recommend it to friends and neighbors."

"Monica has been so helpful to our family, she is very experienced and very good in explaining what needs to be done to get the best insurance for me and my family . I highly recommend this office to anyone!"

"Monica who works with Roxanne, has been very efficient in responding to my requests for help recently (7/12/2022)."

"Roxanne has been out insurance agent for more than 20 years, providing great service for all our home and car insurance needs. Her office staff is always very helpful and quick to respond to any request."

"We have been with State Farm and specifically Roxanne Duffield for decades...for a reason. Outstanding client service. Period. It is a relief to know you will be well cared for and helped through any and all aspects of life, especially the tough times. Just renewed a policy and received instant support and information from Michelle in the Tahoe/Truckee office. Couldn't be happier. Highly recommended!!"

"We have been clients of Roxanne and State Farm for many many years. The service we receive is reliable, fair and our needs are always met in a timely and professional manner. We couldn’t be happier with Roxanne and State Farm insurance!"

"I want to take a moment to express my appreciation for State Farm’s commitment for providing great customer service. My family has been a customer at State Farm Insurance for decades. We have always received Professional, knowledgeable and friendly service. Thank you all at State Farm"

"Kristin was very helpful."

"Quick to answer question and provides helpful advice. Followed up with me on a late payment and set up Autopay for me. It's great when your agent follows up for their clients quickly! Always very responsive and helpful. I am grateful for their accountability and advice!"

"Roxanne and her staff are always helpful and kind. Great service"

"Awesome people, very helpful and pleasant!"

"Roxanne and her team are great at communicating and easy to work with. They are very attentive to our needs. We have appreciated their professionalism for over 20 years!"

"Couldn’t be better. They took care of what was needed and quickly. I needed a rental car while my car was being repaired and they were awesome about helping me secure one using my insurance at the last minute. They also take care of our house insurance. I’m very appreciative."

"We've worked with Roxanne and her team since moving to Truckee in 2005. Truly professional and meet all our needs from auto and home policies to an umbrella policy."

"We have had great service for many, many years, more than 30 years. Couldn’t ask for more experienced, helpful service. Would highly recommend ROXANNE DUFFIELD our State Farm Agent. Robert & Janice Freischlag"

"Roxanne has been attentive to our needs as a family, and her staff keeps us informed regularly. I am so grateful for their team's professional and caring insurance services."