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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terry Krivan

November 18, 2024

5  out of  5
rating by Terry Krivan
"Excellent and personal customer service.."
We responded:
"thank you for the 5 stars Terry!! You and your business is important to us. "
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Zachary Poncelet

November 12, 2024

5  out of  5
rating by Zachary Poncelet
"Roxanne Duffield is the best insurance agent you can ask for!"
We responded:
"Thank you, Zach that is so kind! We appreciate YOU and your business."
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Michael Peters

November 7, 2024

5  out of  5
rating by Michael Peters
"Kristen & Roxanne have been very helpful. We have been with State Farm for 24 years."
We responded:
"Thank for the five stars! Appreciate your patience while working this out"
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Teresa Valdez

November 7, 2024

5  out of  5
rating by Teresa Valdez
"Roxanne Duffield State Farm has consistently demonstrated a strong commitment to customer care and support. Their range of insurance options reflects a deep understanding of people's needs. With a reputation for reliability and excellent claims service, Roxanne Duffield State Farm offers peace of mind during life's unexpected moments. She and her staff (Michelle Davis) are knowledgeable and always ready to help, ensuring that clients feel valued and protected. It's clear that their dedication to both service and community sets them apart in the industry."
We responded:
"Teresa, thank you so much for this spectacular review!! I think you know, you and your business are important to us. "
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Kyle Mintz

November 5, 2024

5  out of  5
rating by Kyle Mintz
"These guys are great."
We responded:
"Thank you, Kyle! You and your business are important to us."
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Robert Mizak

November 4, 2024

5  out of  5
rating by Robert Mizak
"I moved from out of state and they handled the state to state transfer of my car insurance very smoothly."
We responded:
"Thank you for the stars! You and your business is important to us"
Profile photo of Kathy Englar

Kathy Englar

November 1, 2024

5  out of  5
rating by Kathy Englar
"Truckee's insurance providers are so busy, but this office got back to me and found a less expensive solution for auto insurance for me. Thanks!"
We responded:
"Thank you for the five stars and review! You and your business are important to us. We appreciate you."
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Yvette Shipman

October 25, 2024

5  out of  5
rating by Yvette Shipman
"Roxanne Duffield and her support staff have always been, for nearly 30 years now, excellent at follow up, communication, and making sure we were properly covered. Always professional and happy to help."
We responded:
"Thank you so much for the five stars! You and your business are very important to us"
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ROD STORM

October 23, 2024

5  out of  5
rating by ROD STORM
"Roxanne and her awesome staff have been taking care of my Home and Auto insurance needs for over 20 years"
We responded:
"Thank you for the stars! We really appreciate you and your business "
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Al Petrie

October 22, 2024

5  out of  5
rating by Al Petrie
"Michelle was terrific: responsive and courteous."
We responded:
"Thank you for the five stars Al! Your business and your business is important to us "
Profile photo of Bopha Duch

Bopha Duch

October 21, 2024

5  out of  5
rating by Bopha Duch
"This office is pretty good about handling my requests in an efficient manner which means a lot. Staff are very friendly also. The only thing that is not so fun is when you have to deal with the claims team for updates on a claim. The staff in the office can’t seem to help with that as I’ve been told."
We responded:
"Thank you so much! You are correct you need to deal directly with Claims. "
Profile photo of Chris McAllister

Chris McAllister

October 15, 2024

5  out of  5
rating by Chris McAllister
"Kristin has been working with me to get through the transfer of property insurance from my parents to my brother and me. She is very good at explaining my options and is even better with followup on our discussions ensuring that I received awesome service. I would highly recommend the Roxanne Duffield Insurance Agency!!"
We responded:
"Chris, sorry for delayed response! Thank you so much for the five stars and compliments about Kristin. We appreciate you and your business!"
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Nancy Doyle

October 11, 2024

5  out of  5
rating by Nancy Doyle
"Very professional! Always willing to help."
We responded:
"Thank you so much, Nancy. We appreciate you and your business."
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Darcy Wallace

October 9, 2024

5  out of  5
rating by Darcy Wallace
"Very efficient staff, always responsive to our needs as loyal long-term customers."
We responded:
"Darcy thank you for the kind words! Pleased to know you are happy with us."
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Vilma Salazar

October 8, 2024

5  out of  5
rating by Vilma Salazar
"The staff at this office are great! Kristin has been a big help when it comes to explaining everything throughly on insurance policies. Always a pleasure working with them."
We responded:
"Thank you for the stars Vilma!"
Profile photo of Hugh Jones

Hugh Jones

September 27, 2024

5  out of  5
rating by Hugh Jones
"We have been happy customers of State Farm for many years with auto and home insurance. Many thanks to Roxanne Duffield and her staff."
We responded:
"Thank you so much. You’ve also been a very loyal policyholder to us all these years."
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Alice O'Neill

September 26, 2024

5  out of  5
rating by Alice O'Neill
"These folks are the best. Super efficient and helpful. And good rates for auto insurance."
We responded:
"Thank you Alice!"
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Andrea Tash

September 26, 2024

5  out of  5
rating by Andrea Tash
"Excellent friendly service, competitive rates and knowledgeable about plans. They really look out for a client's best interest."
We responded:
"thank you Andrea! The pleasure is ours. We strive to be the best in service and claims."
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Murugu Venkat

September 21, 2024

5  out of  5
rating by Murugu Venkat
"Incredibly helpful and patient team. Spent a ton of time working with me to make sure things got taken care of correctly."
We responded:
"Thank you! You and your business are important to us"
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Stacie Smith

September 20, 2024

5  out of  5
rating by Stacie Smith
"Roxanne is on top of it with helping with our insurance needs."
We responded:
"Thank you Stacy! you and your business are important to us"
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Sevan Abnous

September 20, 2024

5  out of  5
rating by Sevan Abnous
"Roxanne has been very helpful, quick in getting things done! I highly recommend working with her for your insurance needs."
We responded:
"Thank you Sevan! We appreciate you and your business"
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Stan Scott

September 17, 2024

5  out of  5
rating by Stan Scott
"Service is always quick and thorough."
We responded:
"Thank you for the stars Stan! "
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Peter Murray

September 13, 2024

5  out of  5
rating by Peter Murray
"We have been with Roxanne Duffield’s State Farm for 38 years. When we have had claims, they assist with a timely resolution. State Farm has not canceled our policy like many other insurance companies. The people in the office are extremely friendly, helpful and knowledgeable. I recommend her State Farm office without reservation."
We responded:
"Thank you Peter! We appreciate you and your business"
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Erica Auer

August 13, 2024

5  out of  5
rating by Erica Auer
"Outstanding service. Thorough and quick. Very knowledgeable."
We responded:
"Thank you Erica"
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Ruth Chesnut

July 22, 2024

5  out of  5
rating by Ruth Chesnut
"We really like dealing with Roxanne and everyone in her office. Always very helpful! We appreciate them all."
We responded:
"Ruth, thank you so much for this review! We appreciate you both as well. "