
State Farm® Insurance Agent Roxanne Duffield
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Firebirds Soccer
July 9, 2025
"Roman and I have been using this Tahoe City office since the 1990s and always have the best service. Any time we have had an insurance question or claim we are pleasantly surprised by the efficiency and kindness of the staff at Roxanne’s office."
Ayla P
July 8, 2025
"I’ve been a State Farm customer since May 2021 and never had any issues with my car insurance. I recently decided to switch providers, not because of the service, which was great, but simply because the rate increased beyond what I could afford as a single person. That said, I want to give a HUGE shoutout to Michelle for her outstanding customer service. She handled my cancellation with empathy and professionalism, and even followed up afterward to make sure I received a refund for a charge that hit my card post-cancellation. Her attentiveness and care really stood out and are worth recognizing! If you do choose to go with State Farm, know that you’re in excellent hands with Michelle."
Polly Parker
July 5, 2025
"Roxanne and her team continue to ca give us great service. We have been with her for over 30 years and are pleased with her attention to detail and time."
"Thank you Polly for the five stars and your continued business !!"
Bob Phillips
June 24, 2025
"Nice and knowledgeable. Responsive."
"Thank you, Bob! We appreciate you and your business"
Ken Rae
June 19, 2025
"Roxanne’s staff has helped me out so many times. Today Michelle went out of her way to clear up a few items on my policy, always cheerful, always a very positive experience. Thanks!"
"Ken. your input is important to us. We are glad you switched to State Farm, we are here for you as your local office. We are here for you and strive to be the best in service!"
Marion Burrowes
June 12, 2025
"Roxanne Duffield’s State Farm Insurance office always responds to my inquiries and needs quickly, efficiently and with such a friendly, pleasant attitude. I am fortunate to have this office to meet my insurance needs."
"Appreciate you & the five stars. You are a long time loyal policyholder. Thank you!"
Scott Abraham
June 4, 2025
"Super helpful, I love the text support!"
"Thank you Scott! Glad your experienced what we strive for!"
Stacie Smith
May 22, 2025
"Roxanne is very helpful and responsive in a timely manner. We appreciate having Roxanne to help with our insurance needs."
"Thank you so much Stacie! Glad our business model is working."
Dan Engler
May 12, 2025
"Always there to help!"
"Dan thanks so much for the five stars!! YOU and your business are important to us."
L. Watson
May 7, 2025
"The service at Roxanne Duffield - State Farm Insurance is always caring and intentional. Kristin's timely communication and quick responses to my questions are commendable. I have been with this State Farm practice for 7.5 years, and I never hesitate to recommend it to friends and neighbors."
"Thank you for the five stars!! You & your business are important to us"
Matt Obuhoff
May 5, 2025
"Monica has been so helpful to our family, she is very experienced and very good in explaining what needs to be done to get the best insurance for me and my family . I highly recommend this office to anyone!"
"Matt, thank you for this review! We appreciate you, your family & your business. "
linda gomoll
April 16, 2025
"Monica who works with Roxanne, has been very efficient in responding to my requests for help recently (7/12/2022)."
"Linda, your comments are appreciated, it is important that we provide you with top notch service."
Cindy Deas
April 16, 2025
"Roxanne has been out insurance agent for more than 20 years, providing great service for all our home and car insurance needs. Her office staff is always very helpful and quick to respond to any request."
"Thank you, Cindy! YOU and your business are important to us."
Kelli Gintel
April 8, 2025
"We have been with State Farm and specifically Roxanne Duffield for decades...for a reason. Outstanding client service. Period. It is a relief to know you will be well cared for and helped through any and all aspects of life, especially the tough times. Just renewed a policy and received instant support and information from Michelle in the Tahoe/Truckee office. Couldn't be happier. Highly recommended!!"
"Kelli, thank you so much for the five stars and kind review! You and your business are important to us!"
Gerald Rockwell
April 4, 2025
"We have been clients of Roxanne and State Farm for many many years. The service we receive is reliable, fair and our needs are always met in a timely and professional manner. We couldn’t be happier with Roxanne and State Farm insurance!"
"Thank you for your kind words, we strive to be the best thing that happens on your worst day! 4.4.25 appreciate you both and your business!"
Glenn Woons
March 28, 2025
"I want to take a moment to express my appreciation for State Farm’s commitment for providing great customer service. My family has been a customer at State Farm Insurance for decades. We have always received Professional, knowledgeable and friendly service. Thank you all at State Farm"
"Glenn, thank you so much for the five stars!! You and Julie are valued policy holders. You and your business are important to us!"
Sherry Anderegg
March 21, 2025
"Kristin was very helpful."
"Sherry, thank you for the five stars! I've known your brother since he was a sales rep in the late 70's. I appreciated his business over these years. "
Kristen OBrien
March 18, 2025
"Quick to answer question and provides helpful advice. Followed up with me on a late payment and set up Autopay for me. It's great when your agent follows up for their clients quickly! Always very responsive and helpful. I am grateful for their accountability and advice!"
"Thank you for the five stars Kristen, we appreciate it and your business!"
Leslie Loveland
March 15, 2025
"Roxanne and her staff are always helpful and kind. Great service"
"Thank you Leslie! You and your business are important to us"
Sheri McDaniel
March 11, 2025
"Awesome people, very helpful and pleasant!"
"Thank you Sheri, we appreciate this review, you & your business "
Rachael Sheedy
March 10, 2025
"Roxanne and her team are great at communicating and easy to work with. They are very attentive to our needs. We have appreciated their professionalism for over 20 years!"
"THANK YOU SO MUCH RACHAEL! YOU TWO & YOUR BUSINESS ARE IMPORTANT TO US."
LYNNE CLENFIELD
March 10, 2025
"Couldn’t be better. They took care of what was needed and quickly. I needed a rental car while my car was being repaired and they were awesome about helping me secure one using my insurance at the last minute. They also take care of our house insurance. I’m very appreciative."
"Lynn, we appreciate your comments and business!"
Pam Dickerman
March 10, 2025
"We've worked with Roxanne and her team since moving to Truckee in 2005. Truly professional and meet all our needs from auto and home policies to an umbrella policy."
"Pam that is quite the review! I shared it with my fabulous team. We strive to give you the best in service and claims. With Gratitude 🙏🏻"
Jan Freischlag
March 6, 2025
"We have had great service for many, many years, more than 30 years. Couldn’t ask for more experienced, helpful service. Would highly recommend ROXANNE DUFFIELD our State Farm Agent. Robert & Janice Freischlag"
"Jan thanks for the five stars!! You and your business are important to us. "
Sara Taddo Jones
March 6, 2025
"Roxanne has been attentive to our needs as a family, and her staff keeps us informed regularly. I am so grateful for their team's professional and caring insurance services."
"Sara, thank you for the five stars! you and your business are important to us. "